Your One Stop Shop
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How many of us have gone somewhere to do some shopping and we have to go to multiple places to get everything on our list? It is worse when we have to go across town and go way out of the way, eating up our limited time. It is not fun when you pay for something and the associate forgets (or doesn’t see the point) to tell you everything that you need. It is like me selling a customer a washer and dryer, not telling them they need a power cord and vent for their dryer (sorry folks, dryers don’t come with a dryer cord or vent), or not offering to deliver and hook them up for them, or not offering some sort of insurance to protect their investment. I bet that customer would not be happy and go find someone who would tell them all that they need.
Most are a one-stop-shop and have everything there in the store that they need. If the caller has just started their moving process, they could come to the facility, buy boxes, tape, bubble wrap or anything needed to get their belongings ready to store. Some even have rental trucks to get the customer’s stuff to the facility and insurance to protect it while it is in storage. How awesome is it to know you can get all of that from one place. The only problem is that the manager has to inform the customer of that. Customer’s can not assume that everyone does that. Informing the customer that you are a one-stop-shop, and taking care of their assessed needs will gain you their business.
Written by: Joel Little
Thanks for reading PhoneSmart’s mystery shopping ; an inside peek into the and secret shopping industry.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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