You Need Secret Shopping
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Why is secret shopping your managers a good idea? Here’s 8 reasons why you might need secret shopping.
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Your numbers and occupancy rate might be good but how are your managers handling everyday calls?
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How do your managers handle incoming calls when they have a customer at the desk?
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What do your manager’s sound like on the phone when you are not there?
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Are you managers letting every caller know about some of your security features?
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Are you mangers getting a name and phone number from every inquiry?
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Does your manager answer the phone with a smile and a clear calm voice?
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What kind of attitude does your manager have with customers calling in about self storage?
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Does your manager portray a positive vibe about your business?
Ask yourself these questions and see if your managers may need secret shopping or mystery shopping as part of their ongoing training. Some of our clients use standard secret shopping for monitoring purposes only, some use it for incentive based evaluations and some use it for training purposes. How ever you use it you want to make sure the company providing the secret shopping or mystery shopping services is reputable. Call PhoneSmart today to get answers to your questions about secret shopping or mystery shopping. We offer some great training tools to get your managers on track.
Written by Natalie Thomas, TQAS executive and business blog writer.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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