You Could Be Secret Shopped Anytime

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Recently one of our secret shopping evaluators had a store manager say, I didn’t know you could shop me on Saturday’s and then, I didn’t know you could shop me on our truck rental number. The lesson to learn here is that we are secret shopping your property because we were asked to do so. We will try and shop you until we reach the appropriate site or person. We will not try and catch you or try to put you in a bad sales situation. We will give you the opportunity to get us to reserve a self storage unit. If you answer the phone and treat every single call as if you are being secret shopped, you won’t have to worry when you really are being shopped. Give every person that calls the same friendly, helpful and respectful attention. We have posted many blogs about the Rule of Thirds and how not everyone calling your self storage site is going to rent. So, if you provide the same great service, 1/3 should rent, 1/3 could go either way, 1/3 won’t be ready. Think of how many more storage units, automobile storage or wine storage you could rent if you could get 2/3 of every call about storage.

Written by Natalie Thomas, TQAS executive and business blog writer.

Thanks for visiting our secret shopping blog, an inside peek at the secret shopping and mystery shopping industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.