You Are Only As Strong As Your Weakest Link

When you as a business owner are hiring people for your company, you have some expectations that they need to follow. You are not just looking for a warm body to take up space, not producing for you. If this is true in your case, do you have people on your staff that are not pulling their weight? Why are those people still employed by you? Now this might sound harsh, but take the time to think about it. You are a business owner, who probably worked hard to get your company up and running. Now that it is up and running, you need to have people in place that will have the same goals that you have. You might ask yourself, what is the point of all this? When you have different programs in place to train and help associates achieve the company goals and the associates do not appreciate it, why are they still with you? Many companies pay for programs like secret shopper programs and the associates do not use the coachings that result from that experience to better themselves. You are throwing away your money.

Many companies use the secret shopper programs in order to improve their level of customer service. Unfortunately, there are people within those companies who do not believe this program is a good use of company resources. They believe that they know how to sell and how to take care of the customers. They do not even try to learn or take feedback from the evaluations. It is unbelievable the level people go to so they will not have to do something they do not want to do.

If you are a company using secret shopper programs as a way to improve the level of service in your company, we applaud you for you commitment to getting better at your trade. A question to the same people who are using this service, what are you doing with the information? Are you receiving the individual evaluations and just filing them away for safekeeping or are you making sure your employees know they were shopped and they know their results? You can use this as a training tool for them to get better. Otherwise you are wasting your money. Stop wasting your money if you are not going to use secret shopper programs to improve your company.

This might sound like a shock to you, but people in the secret shopper programs work very hard to ensure that each and every employee that you have is getting great feedback from these shoppers or at least a detailed report. You are wasting your money if your people never see it. You are lowering your morale because most people want to be performance managed and you are not using a great tool to do that.

As stated before you have to have people on your team who care about how the company is growing. With people on your team that care to growth, you still might have some profitability coming your way. On the other side of that, how much more could you gain if you had someone who was able to take feedback and criticism? Having someone on your team who is not willing to learn or to help the company get to where they need to be should not be on your payroll. In this market, you have to adapt all the time. If they remain on your payroll, you are paying for future failure.

Dania Beach Car Storage

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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