Would You Like A Side Of Niceness With That?

It doesn’t matter how much you get paid to do your job, you can still be nice to others. I picked up some lunch today from a popular fast food restaurant. There was a young man behind the counter who took my order. I had a few questions about an item and he answered them and the one answer he didn’t know he offered to go back and ask someone else. He read my order back to me, accepted my payment, thanked me and then told me to have a nice afternoon. Great customer interaction, a genuine smile and helpful to top it off. On the flip side of this, I have been to some fancy restaurants also in my lifetime that have also had nice service staff. The point is people get paid differing amounts of money to do all kinds of customer service jobs.
The same theory goes for how busy you are. Sometimes when business is a little slow, we feel we can offer better customer service, but when you are busy or the phone is ringing when you are helping a customer you don’t offer as good of customer service. You should always try to offer the same level of service to your customers. If you have some spare time then throw in the “little extras” to top off your service. When you find yourself with no extra time, make sure you cover all the bases and listen to the customers needs. Don’t think the customer won’t notice that your office is busy, the customer has a busy life too and hopefully they will be patient.

By Natalie Thomas, business blog writer and mystery shopping professional.

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