Who Matters Most, The CEO or the Associate?

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What makes a business successful? Is it the corporate people who created the company and make most of the major decisions? Or is the managers in the building driving results through the roof? If you look at most businesses out there, you will see that the most successful businesses have great talent that care about the overall business goal. If your team is not happy, then there is no way all the goals are being met. 

If you can keep your employees happy and caring about the result of the business, they will in turn make the customers happy and want to contribute to the company. If they do not make the customer happy, then your store could not be consistently hitting its goals.  What is important to the person in charge should also be important to the person at the bottom. How do you make the customers happy?

One thing you can do is take the time to get to know your employees on a personal level. Now some people are able to take the time to spend time with their people. Spending the time with them to see what makes them tick, what is hindering them from doing their best, what would they like to see change in their day to day work that could potentially bring the team closer together. The people closest to the customer are the ones who should be the happiest due to the fact that they are there everyday trying to drive business. Take care of your employees, coach and train them, and they will grow your business.

Written by: Joel Little

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Self Storage is just around the corner at 17705 W. Washington, Hagerstown, MD 21740

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.