Where’s The Passion?

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I have always said that it takes a particular person to be a self storage manager. With the long hours, sometimes 6 days a week schedule and living on site, it could be stressful for some of use in different professions. So, with this demanding environment, how do they keep the passion for their job?

When I am secret shopping some self storage managers, I can tell those managers who have lost the desire. I have listened to managers that have been around for 4+ years and still have awesome presentations. They are passionate and willing to do what they can to take care of their customers. So what do we do for those who pick up the phone, give the price of the space and get off the phone? Are they not as passionate or are they just burned out?

Every manager needs to evaluate himself or herself and see if self storage is what they want to do. With the industry being as it is, many companies are making every effort to impress to go above and beyond for the caller. If we as property managers cannot show a differentiated storage experience for our customers, then maybe we should find something else to do. Without passion and drive, we are just an automated message, and the caller will go somewhere else to do business. So in short, ask yourself, Where is my passion?

If you find you need to refresh or find your passion again, your self storage owner can give you sales training and quality assurance tools that will bring your sales and customer service up to par and your passion through the roof. It’s all up to you, and your decision to better yourself.

Joel Little, Experienced Manager.

Thanks for reading our property management blog. We offer call center, sales training and quality assurance to the self storage industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.