When Less Really Is More

Last Monday, on my way to work, I could hardly drive straight. I was extremely dizzy so I went to the ER (it was a holiday and the doctors weren’t open). This was the 4th day of dizziness so I began to have some concern about what was going on. It turned out that I was dehydrated and had a serious inner ear infection. Of course the doctors gave me antibiotics to fight the infection. The side effect of the drug was nauseousness, which I already have enough of from being in my first trimester of pregnancy. To counteract the nauseousness, they prescribed a drug which can cause dizziness. (Um, that’s why I went to the ER! Because I was dizzy!) So, they added a third drug to the mix. And they topped it off by recommending that I also take some Pepcid to avoid getting an ulcer from all that medicine. 

I carried out half the doctor’s prescription pad by the time I left. It seemed insane that my medicine had to have medicine, which needed more medicine, which all had to be preceded with medicine to avoid the dangers of the entire concoction! I am not one to take medicine when prescribed to me. I forget most of the time, and I just don’t like the idea of putting that stuff in my body. (It seems like they’re always discovering that drugs cause cancer or weird limbs to appear.) Especially carrying a child; they don’t know what real affect those drugs can have on a growing fetus. Although I asked the doctor repeatedly if they were safe for me, I didn’t feel completely comfortable with it.

I decided to only take the antibiotic and just deal with the rest of the symptoms. So I’ve been resting a lot this week. (It’s amazing how much sleep I needed) I’m not sure if the medical industry uses or has ever considered secret shopping, but it may be worth looking into. The purpose of my secret shopping blog is two-fold. 

1.) We can all learn a lesson from my drug-giving-happy doctor. Sometimes the answer can be simple, but we make it too hard. I felt like I went in for a splinter and came out with an entire body cast. Overdoing it (in this case the drugs) can be harmful. Don’t try to confuse your self storage customers by going into details about how you prorate their move in or how you factor the taxes, just give them a simple quote. Remember: Less in more.

And…

2.) Most importantly, I want to thank Natalie Thomas, my TQA co-worker for doing an excellent job in my absence! You really took charge and put out all the mystery shopping fires as the month wrapped up. It was easy to get back into the groove and I appreciate that!

Written by, Sarah Little, PhoneSmart Total Quality Assurance Executive and mystery shopping professional.

Thanks for reading PhoneSmart’s mystery shopping blog, where we give you a behind-the-scenes look at our world.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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