What If Everyone Understood?
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Well, we are 11 days into the . Have we adjusted our businesses to see success this year? Maybe, we have maybe we have not. It is never too late to make a difference that will make a big impact in your business.
Yesterday, I found out that I cannot do everything myself. I know, I know, I am a together person, but I have a lot on my plate. The difference that I have made this year that will make the biggest impact on my business is getting my people to take some pride in the business. I can go out there everyday, all day and coach my people around good business decisions and showing them the numbers. How much of an impact do you think it would make if all of my associates were talking about the same thing to all of their peers?
I had one of my part time associates come up to me and present a good business case on why he should receive a raise. I entertained the idea and he had a good point. He pointed out that we pay associates a certain amount of money and the store makes a certain amount of money. He should get more. Right after that statement was made, one of his peers stated that he would get more money if he produced more. He went on to state, if you have less people on the floor producing at high levels, then everyone receives raises because we don’t need to pay more people. But currently with a lot of people on the floor producing at low levels, how can we expect raises? I went on to show them all the numbers and show them why they are not receiving more money and where our profit actually goes. It was like a light turned on in their head and they saw that they are the main reason and the main driving force of this business.
I felt awesome after that conversation, because my staff understood how the business works and how all the money is divided up. They finally understood that every customer interaction made the difference in the bottom line of the company. Every interaction counted towards their year-end bonus. Every time they decided to take a day off at work and not take care of their customers, it could cost them dearly in the long run.
If everyone understood what part of the big picture they play and how they influence the business, your job will be a lot easier. What a great outlook to start of the with!Joel Little, experienced Manager.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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