What Could Have Been
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Ask and Ye Shall Receive
How many times in the self storage industry, or life in general, have we not capitalized on a chance to ask a question, get more information, or take the opportunity presented to us? For some of us, it’s the promotion that we passed up at our jobs. For others, it could have been the chance to ask a guy our girl on a date that would have turned out to be a soulmate. Whatever the case may have been it could have been a situation that could have changed our lives.
The same opportunity exists in . If we don’t ask that one extra question, it could result in missed reservation or a chance to sell the facility. How many times has someone called to speak to a manager but didn’t give a reason? Did you just refer them to the voicemail without asking if they need help? Asking a simple question, “?” could open up new doors. The customer could have been calling to come into the store to get boxes. That could have been your chance to get them a storage unit for those boxes of things. It might be a call that could have resulted in a reservation or hot lead. Asking qualifying questions is the difference in a sales increase or decrease.
Written by Ronald Smith, PhoneSmart call center reservations specialist.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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