What A Day If You Were Secret Shopping Me!

Any Secret Shopper monitoring my calls today would discover that no matter how hard I tried, it was not my day to rent storage units. Here are just a few examples of the customers I spoke with today.

• An older woman called wanting to know the price of parking spaces. She and her husband were thinking about buying an RV, but the salesman told her to be sure they had a place to park it before they purchased it. I asked her how she heard about our facility.  She said our competitor recommended us. He told her he had plenty of spaces available, but their location was very unsafe and that he would not advise her to park there. Unfortunately, we had no available spaces. Maybe because the competitor was sending us all of his business!
• An employee of a tow-truck company called. It seems they needed to repo a car that was inside of an enclosed self storage unit. I had to transfer that caller to the manager for further assistance, because I saw all kinds of problems with that issue!
• I spoke with a woman that was in tears. Her husband’s job had transferred them to a suburb of Chicago. While they were in Illinois searching for a new place to live, their current 4 bedroom, 3 car garage was robbed. Witnesses saw the moving truck, knew the family was moving, and thought nothing of it. She needed a small self storage unit to store the few items that were left behind. They had to wait on the insurance adjusters to know when they would need a self storage unit.
• A woman said she was calling for her son, and just needed prices. She said he needed self storage by Saturday because she was kicking him out of the house. She needed the room for family that was coming for Thanksgiving.

Granted, my callers today were rather unique.  I am hoping tomorrow to speak with some customers that are a little more run of the mill!

Written by Ann Sheehan, PhoneSmart Call Center Representative

Total quality Assurance Services is brought to you by PhoneSmart – A quality assurance firm.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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