We Wish You A Happy New Year!

We here at PhoneSmart wish you a Happy New Year. We hope that you rented many storage units, gave great customer service and have a strong game plan for the upcoming year. We constantly strive to provide our clients with the highest level of service. If you are still making up business plan for the upcoming year and need help with training of your self storage employees, call center service, secret or mystery shopping or Role Play Helpline information, then contact us at 866-639-1715 for information.

• Employee Training- we offer a comprehensive self storage training packet that is set up to be used classroom style.
• Call Center services- our call center can provide you with that extra sales person that you do not have to employ. We can take 100% of your calls or set up the system to answer when you managers cannot come to the phone.
• Secret Shopping or Mystery Shopping- this is a great tool for monitoring, compliance or incentive based evaluations of your self storage managers.
• Feedback Shops- similar to the secret shop but at the end of the call our trained evaluators revel themselves to the manager and go over the call right then. This allows the self storage manager to talk with the evaluators and go over any sections of the call that they might need help on.
• Role Play Helpline- your managers call our dedicated sales staff and role play any part of the sales call that they want to work on. Many of our clients love this service.

Written by Natalie Thomas, TQAS agent.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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