“We Have It All”

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While making some secret shopping calls today, I came across a self storage company that seemed to offer it all. The manager listed a healthy list of security benefits and let me know how great her property was before offering me any self storage rates. A free truck was also part of the package deal. She then said that her facility had a business center that was open during their normal office hours and provided items like, faxing, internet, copies and even a conference room that all tenants can use for free. What a great idea; keep customers on the property longer and it will help you build rapport, and add value to their storage unit. And the best feature of all was that they were a mini US Post Office who could provide everything but money orders. I hate going to the post office and if I could stop by my storage area, make a few copies and buy stamps, I’m sold. It truly was a one stop, storage, business, postal, moving, and truck rental all under one roof.

Not all self storage or property management sites can offer this much. Do what you can to help your customers feel safe, secure and help them save time in their day. They will show their appreciation by staying loyal tenants and giving referrals.

Written by Natalie Thomas, TQAS executive and business blog writer.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.