We Do Lots Of Calls

Each month we track certain employee stats and one of them is the total number of self storage inbound calls that each sales representative takes.  We do this for a couple of reasons;  recognition and employee incentives.  
For the month of September we took an astounding 20,643 self storage calls.  With 23 employees taking calls, we averaged approximately 896 calls per person.  And when speaking to perspective and current clients, that’s what we typically, say… each rep averages about 1,000 calls a month.
However for the month of September, with some employees helping out to take calls here and there, it isn’t necessarily accurate.  In this secret shopping blog I would just like to acknowledge the employees that each took over 1,000 calls in September.  Here’s why you recognize quite a few names from leads and reservations:
Rep:                Total Sept. Self Storage inbound calls taken:
Lucia                            1,914
Laura                           1,610
Dana                            1,475
Angela                         1,458
Wendy                         1,392
Kurt                             1,295
Nuria                           1,237
Jeanette                       1,108
Ron                             1,090
 
Our reps do a great job and I won’t exclude the rest of our Call Center employees who helped out with taking calls in September.  They’ve taken anywhere from just 2 calls for the month of September to a whopping 976 calls. 

They include: Julio, Ann, Carmen, Stephanie, Glennetta, Sarah H., Tressa, Kay, Sam, “Liz Taylor”, Eva, Laurie, and DJ. 

    
That’s a great reason to hire PhoneSmart to take your calls.  We’ve got the experience! 
We sell self storage!

Written by Robin Turner PhoneSmart call center manager and business blog writer.

Thank you for visiting the PhoneSmart TQAS blog, an inside peek into the mystery shopping industry, quality control for your business, and secret shopping trends. 

 
Your local self storage unit provider in 115 Park Ave. Basalt, CO.81621 

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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