Using All Your Tools To Make Your Business Profit

Is your self storage property able to handle bi lingual calls? It used to be that in certain parts of the US there would be larger concentrations of Spanish speaking people. In these markets, businesses have adapted by offering English and Spanish speaking employees to help customers and callers. But even though you may not be in one of those markets, chances are you will receive a call from a person that speaks Spanish at some point in your business life. There is also a good chance that this person can speak English also, but would prefer to talk business in Spanish. Just by having the option available, you open up your self storage business to a new market. If you do not have the resources to have a bi lingual employee full time then you might think about hiring a company that can provide that service for you.

The PhoneSmart Call Center has bi lingual call center representatives on staff, everyday. Because we are open a generous amount of the day (longer than most store hours) we can catch those missed self storage calls. Some clients have the press 1, press 2 option installed on their greeting so Spanish calls go directly to the reps that are bi lingual. Other times, when the phone is answered and it is a Spanish speaking customer, the call is forwarded to one of our trained bi lingual sales staff.  Proper property management is important for you to have a successful self storage business.

Written by Natalie Thomas, TQAS executive

Total quality Assurance Services is brought to you by PhoneSmart – A quality assurance firm.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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