Training For The Right Reasons
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One thing I’d like to cover with you is the challenge of operational changes. If you’re a store manager or a storage consultant and you’re reading this, you’ve probably gotten it from a regional manager, from your operations director or from your owners, and you’re thinking, Oh, geez, not another training program. Oh, no, not another operational directive. I feel for you. You have probably been given many operational changes to implement and given many new sales directions to take. The follow up from your superiors has not always been very thorough. The strategies and initiatives have not always been very well thought out, either. I think you may feel that someone’s giving you grief by giving you this information which represents yet another operational shift, and you’re probably right. There is a certain amount of grief involved in adopting new ideas and implementing new programs.
If you are the owner, operations manager or regional director I was writing about in the last paragraph, I apologize for suggesting that you hatch some half baked schemes and then don’t follow through on them very well. But you often have too many irons in the fires and even some of your sensible initiatives have died for lack of resources, attention and follow through. Isn’t that correct?
Contact PhoneSmart for your secret shopping, mystery shopping and training needs.
Excerpt from the writings of Tron Jordheim, Director of PhoneSmart.
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