TQA’s Kudos

One day while checking voicemail messages, we were happy to hear a compliment come across the answering machine regarding one of our fellow co-workers/employee.  Most of you know her as “Liz Taylor”. She’s been with PhoneSmart since October 2001 – 5 years now!!!!
Liz handles numerous tasks in the PhoneSmart World, including and not limited to; handling client accounts monthly, secret shopping, sales marketing, special projects like prize patrol, not to mention… yes, handling incoming self storage rental inquiries in the call center.  She wears many hats and puts forth her best effort and doesn’t’ take her job lightly.  She works hard at each task and is a team player. 

We love to hear and confirm what we already know, and this message did that for us:
“Yes, Tron, this is Paul ….  I went on line last night and did a little search and found your website.  I ended up making a request and was contacted back unbelievably promptly this morning by Liz. She says her alias is Liz Taylor.
Anyway I said I’ve got to call somebody and tell what an amazing job she did in taking care of me. She just… excellent attitude, excellent information, I mean… bent over backwards. 
I don’t know about you but when my employees do something great, I sure would love to hear about it because you only hear about the ones who fowl up and blow it. I’ll tell you what… Liz is doing a phenomenal job.
I usually don’t do this, but I thought I’ve got to call and brag on her to someone.  Excellent, excellent employee, excellent phone skills, very cordial, very helpful…. Anyway, I Just wanted to call and let you know that she is doing a super job. Thanks.”

Way to go Liz!!!!  When you’ve got it like that, you’ve got it like that!

Send in your PhoneSmart Employee Compliments – what are you waiting for?

rturner@phone-smart.net email me!

Submitted by Robin Turner call center manager and business blog writer.
Thank you for visiting the Phone Smart secret shopping blog, an inside peek at the mystery shopping industry and secret shopping trends.

Your local self storage unit provider in 5979 Butterfield Rd. Hillside, IL. 60162

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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