To Each His Own
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In the call center business handling sales calls, including , there is a certain outlook that you need to have in order to effectively and productively manage your conversations with the customer. It’s referred to as being persistent. Typically, right before the middle of the conversation is where most sales associates will ask for a sale. If you have a persistent associate you’ll notice that they continue to ask for the sale throughout the call. Each sales rep has their own way of asking for it, and most likely, your top sales associates will be straight forward and ask for it upfront.
With top sales employees, this is where the invisible fine line is drawn. It’s not like you’ll see a big flashing red light with sirens going off, warning you that you have gone too far, but that little voice that tells you to be careful where you tread. And if they’ve stepped over the line, they’ll quickly know by picking up on the customer’s signals and be careful in how they respond. This is also where top sales people are watched closely.
A prospective customer, who isn’t in the best mood, may see a rep as a pushy sales rep who forced them to make their purchase elsewhere because they weren’t 100% satisfied with how the call was handled by the rep. This, in turn, could also be the same call that our self storage client, is so completely pleased with that they praise that rep on a job well done. To each his own.
Written by Robin Turner, Call Center Manager
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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