Timing Is Everything

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If you don’t know when, then you could be making a large mistake.  Knowing when, could refer to many of everyday life situations.  In our Call Center it could refer to many aspects regarding to telephone conversations with potential customers.  We have to kow when to bite our tounge, when to ask the appropriate question, when to listen, and when to move on to the next item.  We also need to know when to move on to the next call.  If your caller is keeping you on the phone and you’re really not getting anywhere, you have to know when to tell your caller that you have another call waiting.  You have to know when to crack a joke or when to ask for thier name.  If you ask at the wrong time, it could be really awkward and ruin the flow of your call. You have to know when to ask for help so you make sure you are doing your job correctly.  Self storage managers need to know when to call back customers. If they wait too long they could lose them to their competitor.  If they don’t wait long enough (we may put in the manager notes that the caller needs to check with a spouse or boss 1st and to call the customer back after 1pm) the caller could be turned off by that thinking that we weren’t listening to them when they gave us specific instructions.   Timing is everything and should be included in your sales techniques and training procedures.  This also rolls into your life outside of the workplace.  If you ask your spouse at the wrong time for something in particular, you could ruin your chances of getting an agreement on it.  What else can you think of where timing is everything?

Written by: Robin Turner

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PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent self storage at 1010 N.E. Crain Hwy, Bowie, MD 20716

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.