Tidbits

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Many times I’ll have customers ask:  Do you have problems with rodents, or bugs? flooding or break-ins?  These are all reasonable concerns, I might add.  We should always be prepared to answer those questions as upcoming property management trends.

At PhoneSmart we have limited knowledge of specifics for these types of questions; however we’re here to represent the company and give the most accurate information regarding any of these situations to assist with increasing sales.

Our typical responses, for any of these scenarios would be something like… well, if we had problems with them any of these, then we would probably be out of business.  Making light of the concern.  Which in fact, if the storage facility did have major problems with any of these issues, then they probably would be out of business.  You know how word of mouth spreads like wild fire.  

Always tie it in with something to help ensure their confidence of the property too.  Learn how to give them advice on how to pack will help alleviate some of their concerns.  Such as use the plastic wrap offered at the store to wrap up your furniture pieces so dust won’t settle into the fabric.  Another good one, which I also use at home when storing my own boxes in my laundry room, is to tape up the box on all sides so that there are no open holes, or slits for dust to get in to.  

These little tidbits are useful for the caller.  They probably didn’t think about the little things that they could do… that’s why we’re here to help them…. In any way we can.

Are you ready to overcome all concerns? These sales techniques will help.

By Robin Turner PhoneSmart call center manager and business blog writer.

Thanks for reading the PhoneSmart property management blog, where we offer an inside peek at the property management industry.

Looking for storage or parking in Lombard, IL? Great location just 2 blocks east of I-355, between Main Street and Route 53. Call Brad 630-268-9508.

 

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.