Through Rain, Sleet, Snow, and Hail

PhoneSmart Will Never Fail

On Sunday December 9th, an ice storm closed PhoneSmart Call Center doors because of Saturday night’s bad weather.  The roads were too icy and treacherous for employees to drive on and the number of car accidents in town, proved it.  Many of our employees couldn’t even make it out of their own driveways. 

On Sunday night the city had concentrated most of their efforts on the main roads to make sure they were as drivable as they could be, and then handled the side roads.  Monday we were back in business.  As the weatherman tracked the next big ice storm, which was headed directly for us, we kept track too. This one was the big one.  The ice storm that could potentially shut down power all over the city. We wanted to make sure that PhoneSmart would not close again as we still wanted to be able to answer self storage calls and give self storage quotes for our clients.  But how could we ensure that we would be able to stay open since we were in the path of it?

To Tron, the answer was simple.  Have employees spend the night at PhoneSmart!  But would anyone volunteer for it?  We had 3 employees who did. Liz, DJ and myself were up for the challenge.   We weren’t worried as we have a back up generator in case the power goes out.  Tron purchased a couple of sleeping bags, air mattresses, flashlights, candles and tons of snacks.  The cheesecake was delicious!  Yum!  And since I’ve not heard of any other businesses spending the night at their place of work just to make sure that it would be business as usual, I had to write this self storage blog.  

Luckily the stormed shifted its direction and just missed us, only giving us a lot of rain.  The next morning could still have been treacherous if that rain had turned to ice by morning.  Some say that the reason we didn’t get the eye of the storm was because we did stay the night.  Had we not stayed the night, we would’ve had the bad weather and PhoneSmart doors could’ve been closed again.   

Written by Robin Turner, Call Center Co-Director

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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