Think Positive
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In our secret shopping business, it is sometimes hard to focus on the positive. If you ask any of our evaluators, they will tell you that they want the people shopped to do well. It doesn’t take any more or less time to do a good evaluation. What we do hear a lot is, “.” It’s a shame that with some basic information and questions, how well you can make all your calls good. Anyone can answer a phone, but can your employee “sell” a storage unit, or rent an apartment?
Some of the things we do to focus on the positive are; next to the “growth area” section of the evaluation form we have a “what worked well,” then we give certificates to those who score a certain percentage on their evaluation. We want these evaluations to be , not a scolding. Hopefully, after receiving the completed evaluations, the managers review the evaluation with the employee. Then they can work on improving a few areas at a time.
We want to point out what an employee does correctly as well as correct a problem area. By using some more positives, your employees will feel less like they are being reprimanded for a low score. Think positive.Written by Natalie Thomas, ultimate secret shopper and business blog writer.
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Needing ? We’re just across from the Mall of the Great Plains. Call Lori 913-780-2454 and ask about 24 hour access for businsses.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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