The Under Appreciated On Site Manger

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While listening to some secret shops this morning, I noticed that some managers decide not to tell the caller about the amenities of their facility. By telling the amenities of your facility, the caller is gaining an understanding of where their money is going. There are many different amenities that can be spoken of, but one amenity I did not take too seriously at first was an on-site manager. This can mean so many things to different people and when explained right, you can see the importance. In addition, I realized that the role of the on-site manager could not be the easiest position to have. I also believe they are under appreciated.

When I hear some mangers state that they live on site to ensure that all is well on the property, I think to myself, wow. Many times, those managers that live on site work six days a week and then walk down the hallway or around to the back of the facility to their living quarters. Some managers show tremendous passion around this stating to callers that they are available most hours of the night to take care of any issue that might arise on the property. If someone attempts to break in or an alarm goes off for some strange reason, it is not as if they can ignore it, they have to respond. When the alarm goes of at my retail store, I have to drive 15 minutes to see what is going on. In that time, a lot could be stolen. If something rough does happen that night and it takes all night to take care of it, they still have to get up the next morning, go into the office and take care of all types of customers.

I applaud the person who is able to live on the self storage property and take on that responsibility. The facility as a whole is their living space. It is as the entrance way is their front yard and all of the storage units are separate rooms in their house. They have to keep it up just as most of us have to keep up their homes. I want to call out all of those managers who live on their properties and take ownership of how it looks and how it runs. I cannot be the easiest job to have and it takes a particular type of person to be able to work those hours, and then possibly be on call throughout the night. For those in the storage world, we appreciate your passion and your desire to see self-storage thrive.

Joel Little, Experienced Manager of retail and life.

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