The Story Behind PhoneSmart Secret Shopping

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It’s very interesting when I try to describe my job. In normal conversation, people ask what I do for a living and when I say I help run a secret shopping department they sort of just look at me with a dumbfounded and puzzling look. I don’t feel like I can sum up my job description with just a few words, and when I start telling the whole story it tends to get a little winded. Here is what I tell people I do for a living;

Have you ever heard of StorageMart the storage company? Most say yes. Our company PhoneSmart is a smaller company that developed off StorageMart when the need for an inbound call center for storage rental arose. PhoneSmart was able to not only handle StorageMarts needs but eventually gained its own clientele in the storage business. Then as PhoneSmart developed, we were able to expand some of our client services to include more than a call center. One of these services is our secret shopping or mystery shopping department. (We now call it our Total Quality Assurance Services department because of the other jobs we do.) We are contracted by outside storage, apartment rental, senior living and assisted living communities to call their business and act as if we want what they offer. The calls are recorded and compiled and burned to CD’s. The CD’s are given to our team of evaluators and sent to the customer. We typically shop over 400 employees a month and hope to raise that number by the end of the year. Right now, there are two of us in the office and many shoppers and a team of evaluators handle the work load. It’s an interesting job in not so few words.

Written by Natalie Thomas, TQAS executive and business blog writer.

Thanks for reading our Secret Shopping Blog, an inside peek at the secret shopping and mystery shopping industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent self storage at 7536 Wornall Rd, Kansas City, MO 64114

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.