The Sounds Of Secret Shopping
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Do you know that within 60 seconds people will make assumptions about one’s education, background, ability and personality based on your voice alone?
What impression is your “phone” voice making? There are two areas you should be aware of when speaking. “What” you say and the other “How” you say it. Studies show that as much as 87% of the listener’s opinion is based on your voice alone.
This is why you should smile when you answer the phone. Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear your smiling through the phone. Smiling will change the quality of your intonation. The sound of your voice and your telephone manners are often the first things clients learn about you. So make a good impression!
Every day hundreds of phone calls present for us the opportunity to in our call center. A customer should hang up feeling they have made a relationship, not just another call.
People do judge you by the tone of your voice. Increase your image by sounding professional in everything you do over the phone. Try this sales technique and your sales will increase.
, your offsite sales force call center located in Columbia, Missouri.
Written by Lucia PhoneSmart call center bilingual reservations specialist and writer.
Thank you for visiting the PhoneSmart secret shopping blog, an inside peek at the secret shopping and mystery shopping industry.
Your local unit provider in 2445 Crain Hwy. Waldorf, MD. 20601
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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