The Role Play Helpline

Here’s what some of our clients think of the Role Play Helpline.

I just did a role play with Jeannette. She was very helpful to me in presenting the move in special. Her approach is really great and I will use it on my next phone call. It is nice to try different approaches and see what works best. 
Jan
 

I just did the role play with Carmen and we both seem to have enjoyed it. She and I both made it relaxing and not intense. We were role playing not able to have a come back response for the customer when they ask us certain question like, is this 99.00 for the whole year for rental of the space? She helped me with selling points as well as telling me the good things I did.  Helping our customers should not be intense but should be enjoyable knowing that we are there when they need us and we have what they need.
Deborah #122 Kansas City Self Storage

I am sending this to let you know that the role playing line has helped me a lot.  I was having problems getting people to give me phone numbers and they helped me by telling me to say, it helps to have a number just in case the unit you need becomes available sooner or so we can call you with any information that might apply to you as a new prospective customer.
They have also helped me to get credit card reservations-by telling self storage customers, you know we are very limited on number of units available-so to assure you have a unit you might want to go ahead and reserve with $10 credit card payment today.  Believe me this has really helped you should see my bonus envelope this month. I was also having problems with keeping customer on line long enough to give them information before the price and they helped me in this area.  They told me to let customer know that I had to wait for the price to come up on the computer and until it does let me tell you about our property and the specials we have to offer. This really works too, as we are getting many more hot leads, etc.
Today I called and spoke to Julio and asked him since we are 95% full and unsure if we would have a certain size available when they needed unit in future-how to handle this.  He helped me by saying we could always let them know don’t have that size at this moment- we do have 2 units that are side by side and we could rent them for the price of the one you want, but would need to hold with credit card.  He also said that if the size they want should become available then we would call them.
So you see the Role Playing hot line helps as well as all the help we get from our upper management. Thanks for being there when we need you and keep up the good work.
Jean Hawkins #1610

If you would like information on how the Role Play Helpline can help your managers contact us at 1-866-639-1715 and ask for the secret shopping department.

Compiled by Natalie Thomas, TQAS executive and business blog writer.

Thanks for reading our secret shopping blog, an inside peek into the secret shopping and mystery shopping industry.
 
Planning a move to West New York, New Jersey? Visit our partners at the West New York, New Jersey moving information center.

Storage available at 9455 215th St W, Lakeville, MN 55044
 

Find your next car storage, boat storage or self storage at your StorageConcierge – Your premier national and local self storage search engine and free quote provider.

Self Storage Owner — Where Self Storage Owners meet Self Storage Customers

94607 Self Storage

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View Natalie Thomas, blog manager's Profile      Subscribe via RSS