The Perfect Question

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I spoke with a gentleman on the phone yesterday who was interested in our Self Storage Sales Training and Secret Shopping services. He asked several questions and I answered each one; I also discussed each of our services. After he heard the rundown of what we have to offer in the way of sales training and mystery shopping, he asked my favorite question: What have you seen work best and where do I start?

I’ll tell you why it’s my favorite question; because a prospect asking this is serious about implementing a training program. Clients often call with preconceived ideas or strategies. That’s all well and good and it works, most of the time. However, the great thing about this question are all the things that it implies.

A prospect asking for my advice understands the value of our program. He knows that I’ve seen all sorts of incentives, programs and ideas and I know what doesn’t work. He is serious about using this kind of program and appreciates the difference between mediocre and excellent. This question let’s me know that he’s ready to take things to the next level.

In any business venture, one should keep in mind that their service provider has a lot of insight into their niche. Asking for their advice and ideas will build a great working relationship, result in a better prodict and help you gain buy-in to your success from your service provider.

Written by Sarah Little, TQA Account Executive

Thanks for reading our secret shopping blog. We offer call center, sales training and secret shopping to the self storage industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.