The Million Dollar Question

Here at TQAS we run a program called Prize Patrol. This is an incentive based training plan that incorporates everyday business sales techniques, customer service and fun. Since the beginning of the Prize Patrol we have tried to instill the action of the store asking the caller if they need storage, no matter what the caller may be calling for.

We will call and ask about trucks or boxes with the goal being that the manager should ask the caller if they need storage also. Over and over we have practiced, yet there are still some stores that don’t ask. These stores stand to potentially lose a future self storage customer. If the caller says yes they do need storage, they should take the opportunity to sell their property to the caller. We are only one or two calls a month, think of the real calls that these stores may be missing. We sometimes feel that, as teachers, we aren’t providing the proper learning techniques to our students. But sometimes the students are not implementing the information that we have provided them. So please, use the information we are sending out. It is helpful and can enhance your sales.

Written by Natalie Thomas, TQAS executive and business blog writer.

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PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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