The Life Of A Secret Shopping Call

Ever wonder what it takes to complete a secret shopping call?
Here is the quick version, PhoneSmart style:

Call is requested by client
A “Call Sheet” is made with the necessary information needed to make the call
A Shopper makes the call (self storage, senior living, apartments, etc.)
The call is recorded to the SS audio vault
The call is quickly listened to and sorted to its company folder
When the call sheet is completed the calls are put together in Adobe Audition
We standardize the volume of the calls
The calls are put in order of the call sheet
They are burned to a CD
A CD label is made
The CD is given to one of our evaluators
Each call is listed to and scored on the appropriate evaluation form (self storage, etc.)
The completed evaluations are returned
We look over the completed evaluations to check for any obvious mistakes
The CD and the evaluations are mailed or emailed to client
The client is billed

Written by Natalie Thomas, TQA’s executive and business blog writer.

PhoneSmart, your offsite sales force call center located in Columbia, Missouri.

Thanks for visiting our secret shopping blog, an inside peek at the mystery shopping and secret shopping industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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