The Inner Workings Of The Phone

When a self storage property management team member is unable to answer the telephone the caller is automatically forwarded to a messaging system.  The message prompt basically says to Press 1 to rent a new storage unit, or Press 2 to leave a voicemail for the manager.  Even though callers do not need to rent a new space, they often go ahead and Press 1 just because they want to speak to a live person.  (Several times a day I get asked, Are you a real person?)  Here are a few examples of manager calls that I have gotten just this week.   

Many of our PhoneSmart client locations, especially in Oklahoma and Kansas self storage, lost electricity and phone service this past week due to severe ice storms.  PhoneSmart phone reps were able to keep callers abreast of the progress of the utility crews and the conditions of their local storage facility.

A woman from Maryland called.  She wanted to let the local store manager know that there were several young kids playing on the pond behind the storage facility.  Even though it was cold outside and schools were called off, she was concerned that the ice was not thick enough and someone could get hurt.  I was able to relay the message to that particular store manager.

It is only a couple of weeks until Christmas so many of our PhoneSmart self storage clients are closing their stores early on a particular day to have a holiday party. PhoneSmart reps are able to explain this to callers and give them the option to leave a voice mail message, or to call back during office hours the following day.

PhoneSmart reps are here to help our clients rent units to new customers, but we are also here to help answer questions and assist callers in any way we can.  We are so much better than just a simple answering machine!

Written by Ann Sheehan, PhoneSmart Call Center Representative.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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