The Importance of Setting an Appointment

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Getting a caller to reserve a storage unit can sometimes be tricky; so what’s the next best thing to do if we can’t get that reservation? Get them to come into the store! Getting their foot inside the store is certainly a step in the reservation direction.  It doesn’t cost the prospect anything to “schedule” that site tour and the manager or any other one of the employees will be happy to show the prospect around the storage facility.  Showing a unit is like showing a house to a potential buyer; thus it is true that storage is like real estate in more ways than one.

According to my evening shift supervisor Julio, a site tour takes about 15 minutes of a prospect’s time, so they won’t have to spend too much time there but in those 15 minutes the friendly and very knowledgeable staff at the facility will be able to answer any questions the prospect may have.  Having some flyers handy with any additional information sitting on the counter where the future customer can easily see it will certainly help.  Of course it wouldn’t hurt to have a small plate with candy sitting right next to the flyers! This is a very good sales technique that can increase sales.

We train our reps to go for the site visit if they prospect isn’t quite ready to reserve. In fact, our selling techniques are what set us apart from our competitors. PhoneSmart is always happy to teach you the techniques we’ve perfected over the years. You can learn them with our training course or by using our mystery shopping program. We also have a Role Play Helpline which allows us to give your staff one-on-one training. This is our newest service in our training line. Give it a try and let us know what you think.

Written by Carmen Huff, PhoneSmart call center reservations specialist.

Thank you for visiting the PhoneSmart call center blog.  We offer an inside view of the self storage and secret shopping industry.

Your local self storage unit provider in 718 Atlantic Ave. Brooklyn, NY. 11217

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.