The Great Thing About New Hires

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I love training new people. It gives the opportunity to have a clean slate so you can properly give new information without the old way of doing things getting in the way.

Last week, I inherited three newbees to learn the ways of the company. I am excited because I get to start fresh with three new people and get them to the point that I need them to be.  I get to show them the vision of the company, show them the exact way to do a certain process, and how to effectively help customers.  I won’t encounter push-back saying that is not the way we used to do it.  I get to show them why our store was put in a small town and what we look to accomplish. 

The ironic part of training newbees is that sometimes they do a better job than the employees that have been here since the store opened.  They are the ones out there providing great customer service to our customers and are gung ho about serving their every need. It is good for me sometimes to have these new associates on my floor because I can see the desire in their eyes to impress me and make that customer experience better than that customer has had in my town.

It is crucial to have each and every new employee understand the ins and outs of your business.  If they know what they are supposed to do each and every day, they are passionate about the vision of what you expect, and the importance of customer service, your business will succeed. 

Written by: Joel Little

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.