The End Is As Important As The Beginning

Ending every sales call with the appropriate information will leave a positive impact on the self storage caller. Here are some items that you should include at the end of your sales presentation.

1. If you have not already given your name, tell the caller instead of them having to ask
2. Let the caller know what your office hours are so they will know when to come by
3. Ask the caller if they have any additional questions, and let them know to call you if they think of any questions after the call has ended
4. Thank the caller, and end with your self storage company’s name.

Even if the caller was not listening to your every word, they will remember if you were friendly and helpful. That first and last impression on the phone will stay with them and be part of the reason that they choose which self storage company to rent from. By doing your part at the end of the call, you can make sure that the caller has a good picture of your self storage facility. The end of the call is just as important as the beginning and the middle of your sales presentation, make sure that you end on the high note for great customer service.

Written by Natalie Thomas, TQAS agent.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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