The Customer Service and Retail Industries

Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787

Yesterday my doctor’s appointment was at 2pm. She’s usually half an hour behind when I go in the morning; being later in the day, I expected her to be even more behind. I signed in little after 2pm and still sat in the waiting room for 30 minutes. We waited in the exam room until 3:40pm before the doctor walked through the door. About 5 minutes later, she was gone. That was it. Almost two hours of waiting and all I got was 5 minutes of her time.

Sad to say that I’m not even taken back or bothered by it because I’ve grown accustomed to her lateness. Even if I were mad about it, I’d still have to go there every week and changing doctors would cause more trouble than it’s worth. (Plus the new doc is likely to run just as behind.)

I’d say the medical field has that advantage over the customer service and retail industries. If a customer has a bad experience in your store they can go down the street to a similar place without giving it much thought, but changing doctors creates more work. That’s why providing good service is critical to your self storage facility. 

Written by: Sarah Little, TQA Executive

Thanks for reading PhoneSmart’s self storage and property management blog, the inside scoop of the self storage industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent a self storage unit at 1352 Holton Ln, Takoma Park, MD 20912.

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.