The Amazing New Feedback Mystery Shop

Our feedback shopping team has been really working hard on not only secret shopping our clients who are signed up to benefit from the service but also to help them become better at what they do.  Our secret shopping program has taken on a whole new spin.  We are not the bad guys who think that they know everything, not by far.  But we are pretty well versed in what we do, based on the number of actual incoming rental calls that each of our shoppers has actually taken themselves.  It takes experience in doing something before you can truly educate another person.  Secret shopping not only helps to teach the person being shopped, but also the shopper themselves.

An example of this would be hearing something that the shopper may never have thought to try them self, on an incoming call.  In most cases, however, the one who truly benefits the most would be the person on the other end of that secret shopping call.  When you are secret shopping you can be anyone who you want to be and use any type of self storage scenario you feel the mood for.  Using various scenarios is always the best way to evaluate and educate someone so they get use to different situations.  This way they can be prepared and have new ways to handle those odd ball calls.  We have 2 types of services in which both are beneficial.  It is up to what you are looking for and what you are looking to gain in the process. 

My favorite is our Feedback Secret Shopping because at the end of the call we can reveal who we really are and that we were in fact secret shopping them.  It seems that in the beginning when we started this type of secret shopping service that it was a bit touchy as these store managers were not familiar with us and took being secret shopped in maybe not the best light.  As they got to know us and our true intentions they looked forward to us secret shopping them again.  We see the level of interest and sales increase and we can watch them grow by way of feedback and evaluations given to them.  It is not only us helping them to be better because if it was not for them taking advantage of our suggestions, and using them, it would not work anyway.  Sales techniques continue to increase with these self storage managers and employees as they get called every month. 

Not only do we critique them on their presentation, but we take advantage of also receiving feedback as to how they thought we did as a secret shopper.  Our Secret Shopping team gets better and better each month as they too are critiqued on what they could do differently to sound more like a real prospective renter. There are advantages to both sides.  We freely take the helpful hints and tips to make us better, so we can in turn make the managers and other employees better at what they do.  It goes hand in hand.

Before we end the secret shopping call with each individual person we ask what they would like their goal to be for the following month.  They are not hesitant to give a realistic goal for the following month and we are pleased to see each of them increase their scores, enthusiasm and knowledge.

California Storage Units

EZ Mini Storage

StorageMart Willits & Park . Basalt, CO 81621

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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