Thanks, TQA’s

Your greeting is the most important thing to making a good impression. When I was in high school, my English teacher stressed the importance of providing a good greeting.
The greeting should set the tone for the paper. It should also grab and keep the reader’s attention. In the greeting, you can usually judge whether or not it’s going to be a good story. My teachers in speech class agree with that statement.

The part of the greeting I want to focus on in this secret shopping blog is thanking the customer. During the call I actually thank the customer twice. First in the greeting and then I state it once in the closing. I believe thanking the customer in the greeting lets the customer know right away that you appreciate their business. In the self storage and property management industry, you only get one shot at leaving a first impression. All of the customer service industries have recognized the importance of thanking customers at the start of their greetings. The fast food industry is a good example of this technique. So remember every time you answer for you store, make sure you thank the customer for calling. You will be surprised at how a small thank you would go a long way. It is a sales technique that could lead to your self storage sales increase.

Written by Ronald Smith PhoneSmart call center reservations specialist and business blog writer.

Thank you for reading the PhoneSmart secret shopping blog, an inside peek at the secret shopping and mystery shopping industry.

PhoneSmart, your offsite sales force call center located in Columbia, Missouri.

Your local self storage unit provider in 1200 US HWY #1 Key West, FL. 33040

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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