Telephone Mystery Shopping

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In this mystery shop blog I would like to address some things that should not be done while conducting an over the phone mystery shop.  The most obvious rule in conducting a shop is to be as convincing as possible without blowing your cover.

One way to avoid suspicion is to already have a scenario prepared.  Having a scenario prepared includes having a fictitious name, address, and phone numbers as well as why you are calling the business that you are shopping.  Already having this information will eliminate words being used such as um or uh.  These words are clue words that could raise suspicion when used at odd times such as when giving your name.  Normally a basic answer to What is your name? is one that should be able to be answered without any thought or hesitation. 

Another thing that should be done during a secret or mystery shop is to use as little knowledge about the place and the products and the services that they have.  If you use words that are familiar or unique to the establishment that you are calling, it may appear that you are more knowledgeable than you’re letting on. Last but not least, you should relax and have fun when conducting a mystery or secret shop.

Written by Angela Perry

Thanks for reading our secret shopping blog. We offer sales training and quality assurance to the self storage industry.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.