Talk the Talk, Walk the Walk

Do you ever wonder what it is like where other people live?  I do all the time and I can’t help it with all the locations for self storage that we handle.  When I get a person from Hawaii calling I can see the person kicked back on the beach asking about pricing on a self storage unit.  Now I know that sounds a little far fetched but that is what I imagine.  Now when I get a person from New York City I imagine them running down the street and trying to get a quote for self storage at the same time.  That is because when I talk to a person from New York City it always seems like they are in a hurry and in Hawaii they seem like they could stay on the phone all day!  These are some regional differences that we come up against daily here at PhoneSmart.  Sometimes we have to be careful because of what we say in different regions can be different. When I talk to someone down south I have to slow down the phone call so they can understand me because things are a little more laid back and they are not in a hurry like the New Yorkers.  Voice inflection is one way I can do that and keep control of the call and also gain the customers trust with a particular self storage facility. I myself generally tend to talk a little faster on the phone so speaking with people from the north doesn’t bother me all the time except when they go into super speed talking!  So next time you speak with someone wherever they are just remember that even though we are one country we do have several ways of speaking throughout the different regions.

Written by Wendy Lane, PhoneSmart sales rep and business blog writer.

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