Talk About Customer Service

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I was speaking with a customer today who had problems getting into his unit. The customer explained that he had to be at work at 10:00 am. He needed to remove his tools out of storage for work that day. It was 9:30 there. He stated that he spoke to a manager and paid his bill and there was still a lock on his unit. The customer was upset about this and I politely explained to him that I was currently at a reservation office for the self-storage company. The office was supposed to open in 30 minutes and there was a manager that lived there on site. The manager told the customer that he could not unlock his unit until the office was open because he was not getting paid yet. Talk about customer service! The manager finally came back outside and told the customer to get off the property or he would call the police. While on the phone listening to this terrible customer service by a manager, I was shocked. The customer was upset and I was worried that they would loose their customer.

My immediate thought was, why not help the customer now to keep the customer happy, rather than lose a customer. Although I was not there on site, my first concern was for the customer. In my personal opinion that should have been the managers first concern rather than him getting paid for it. Here at the PhoneSmart call center, our motto is to Provide excellent customer service for our internal and external customer  while making money hand over fist. By working here I have learned that it is best to help the customer in any way possible. We work in customer service to provide for the customer, who should be our first priority.

Written by Glenetta Haymon

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.