Taking Every Opportunity

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One of the many projects that the Outbound Department at PhoneSmart currently has are follow-up calls for a large self storage group in California. This group of self storage facilities has contracted PhoneSmart to contact potential self storage renters and then follow up with those leads in order to reiterate all of the amenities that they provide with the ultimate goal of reserving a storage unit for the customer. Overall, it is an interesting process.

The Outbound Department receives a lead from one of our online lead providers or from a hot lead from PhoneSmart’s inbound call center. Kriste, one of the outbound callers, then makes a follow up call. If she can get in contact with the potential renter, she makes every possible effort to either get that person to reserve the storage unit with a credit card or to get the customer to come to the site for a facility tour. If she can not talk to the customer, she leaves a message with a little bit of information about the facility and a request to call her back. She will leave a maximum of two messages, but will continue to call the customer until she gets a hold of them or until the date the storage unit is needed by has passed. This is a sales technique that is common in the outbound department.

Written by: Shauna AuBac

Thanks for reading our business blog. We know the self storage and property management industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Find self storage at 15601 FM 1325, Austin, TX 78728

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.