» Self Storage Business

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Sometimes when I take calls for self storage it can get a little frustrating when there is a lack of communication between PhoneSmart and the property management clients we answer for.  So in turn we get a customer that is asking us about something we do not have any information on.  Yes, I can offer to put them through to the self storage facilities voicemail or offer them to call back.  Then sometimes that is not the answer the customer was looking for. They are frustrated that they have a live person (yes, I have been asked if I am a real person before!!) on the phone that should be able to provide them the information they are seeking.  SO, I try to make the situation better as best I can and move onto the next call, which is all I can do.  We only have the information our clients provide us with so they provide the information they believe to be the most important.  Lately I have taken quite a few calls with questions I could not answer about the particular self storage facility.  One that pops up a lot is about pest control and they mainly ask that if they have had a bad experience in the past with pests and self storage.  Another one is how old a particular self storage facility is.  That one is different but for one reason or another it is important to the caller.  I pretty much can only tell them that I can have an employee of that particular facility give them a call back with the information.  Sometimes the customer is understanding of the situation and at other times not so much.  As much as I hate leaving a customer hanging I have to if I don’t have that information in front of me to give.  I just move onto the next call and hope I can provide the answers they need about self storage.

Written by Wendy Lane, PhoneSmart telephone sales rep and business blog writer.

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Find self storage at: 12430 Bandera Rd, Helotes, TX 78023

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

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Self storage is booming, and it has proven to be a great investment for many individuals and corporations. People who do not know a thing about the business are jumping in with both feet!

These days, however, there is a lot more to the self storage industry than a slab of concrete and some metal walls.  Competition is fierce, and it is extremely important to have an understanding of the business before becoming involved.  Is the location good?  Is the local market over saturated?  What variety of sized units should be built?

These questions- plus many, many more – have opened up a whole other occupation in the industry.  The storage consultant. 

Here are just a few of the things a consultant can help with:

• Site evaluation and feasibility studies
• Brokerage services and recommendations
• Project design
• Development and building coordination
• Self storage software suggestion
• Employee staffing and training
• Business and marketing plans
• Advertising and Yellow Pages considerations
• Retail store advice

These licensed professionals know the industry inside and out.  The consultant should be the first person hired when getting into the business and a continued advisor even after the facility is running great! 

Written by: Ann Sheehan

Thanks for reading our property management blog and inside view of the self storage property management industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent self storage at 2990 Cropsey Ave, Brooklyn, NY 11214

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I talked to someone today who asked me if PhoneSmart made people sound smart on the phone. I thought about it for a second and said, yes of course. Our self storage customers sound smart when they have someone answering the phone for their stores after hours who can ask the right questions and close on a reservation.

The sales and customer service people who we help train for our clients sound smart when they answer the phone with confidence and walk callers through a good sales process and ask for the rental.

Our clients sound pretty smart when they talk to their friends about the kind of ROI they get from their investment in PhoneSmart services.

So I guess we do help people sound pretty smart both off the phone and on.

Written by Tron Jordheim, PhoneSmart Director

Thanks for reading our property management blog; we know the ins and outs of the self storage property management industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Self storage is just around the corner at 1880 Bartow Ave, Bronx, NY 10469

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