» Mystery Shopping
-
Joining The Mystery Shopper NetworkBy admin on June 30, 2008 | No Comments
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
The mystery shopper network can be joined by anyone who is above the age of eighteen. If you are above eighteen and are willing to choose a career as a shopper getting paid for shopping then you can join any of the networks of undercover shoppers. You may live in any country, be of any sex and follow any religion nothing matters as long as you do the job the way the network wants you to do.
Before joining you may first want to know what the benefits of joining the mystery shopper network are. Well, the most attractive thing is that the income from this job will be in addition to any other income you have and it can be done in the spare time that you have in your daily schedule. It is ideally suited for the housewives because they can contribute to the family income from their spare time. The best part is that the working hours are to be decided by yourself according to your convenience,
You may now want to know where to look for the mystery shopper network and why is it paying you for the job. Why not search the internet? There are a plenty of networks willing to take you into their team and offer you assignments within a very short time. Not only is joining the network free, even the training programs needed for the orientation to the job is free and there are a host of facilities that are aimed at making you into an expert undercover shopper. The payment system varies from agency to agency. Some reimburse all the expenses you incur towards doing your job. Some reimburse up to a certain amount though this amount hardly falls short of what you spend. Some pay on regular pay-per-job basis. Then there are others who do not pay you at all. Instead they let you keep the product or use the service you evaluate for free. When paying they pay anything between 20 and 50 dollars depending on the difficulty and urgency of the job, and also the level of expertise needed for it. The payment is not bad for a part time job.
For the job of the undercover shopper the mystery shopper network will provide you with a set of instructions and a questionnaire. You will need to visit the shop and buy the product and then complete a questionnaire where you will be asked to record your observations, give your opinion and also rate certain things as per your experience. The questionnaire will have some simple queries about how helpful the staff of the store were, were you helped in finding the product and were you guided in doing so. It is important to know about the knowledge of the staff about the products of the store, along with the comfort level of shopping at the store, the pricing factors, post sell service like returning or replacing the material purchased and even questions about the store hours and how convenient were they to you.
Sometimes it happens that the mystery shopper network is not a single company but actually a conglomerate of many networks involved in undercover shopping and the net can spread worldwide. Their job is not to register shoppers but to look after the needs of the clients by providing a list of agencies who undertake undercover shopping. You can easily use the list to find out a suitable company to register yourself.
-
Legitimate Mystery Shopper FAQsBy admin on June 28, 2008 | No Comments
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
A lot of students need extra money while in college. One way to make some is to do some shopper jobs. But finding a legitimate mystery shopper job takes a little research. We will answer some of the most frequently asked questions.
How does a student find legitimate mystery shopper jobs?
Use online search engines to find companies hiring students and others. Fill out online applications and research companies offering jobs. Visit shopping forums for companies hiring shoppers. Experienced shoppers are more than willing to give newbies advice and support in their job search. Forums are also a great way to get answers to any questions on how to get started in the marketing and shopping field.
How much can a student realistically expect to earn?
Pay for a legitimate mystery shopper varies considerably upon many things. The type of industry offering the job, how difficult the assignment is and the amount of detail the shopper needs to get all affect the pay. Typically a shop will pay from 5 dollars to 20 dollars while a complex assignment may pay as much as 75 dollars. Most shoppers must sign a confidentiality agreement with the provider and the client. They are not allowed to disclose how much they make per assignment.
Can any student be a shopper?
Almost any man or woman of any age and background can be a shopper. College students and stay at home moms can earn a little money on the side. The person must be reliable, able to recall observations with attention to detail, have good follow through on their commitments and possess good grammar and writing ability.
What types of companies hire shopper services?
Many types of companies hire shoppers to do marketing research for them. Some of the more popular are restaurants and retail shops, hotels and banks. Other industries include resorts, hospital and physician offices and apartment leasing services. You might get an assignment from automotive service facilities, convenience stores or grocery stores. Mobile communications companies, luxury products retailers and self storage facilities are among the many others who hire legitimate mystery shopper jobs.
What jobs can a student be expected to perform as a shopper?
Each job will be different and require different tasks. One assignment might ask the shopper to look for a certain product or observe a certain sales staff member. You might be required to ask certain questions while evaluating the customer service you receive. Before going on an assignment, the shopper is given detailed instructions on what the client is looking for and what questions should be asked. The shopper fills out a detailed report after the shop assignment is completed. Some questions on the evaluation might include some of the following.
Were you greeted by an associate when you entered the store?
What was your wait time to be served?
Were you offered upgrades or extended warranties on your product purchase?
Was the sales staff helpful and friendly?Does it cost the student to be a legitimate mystery shopper ?
No. A company will not charge a fee to apply. Common scams include being charged a fee to find jobs or receiving an unsolicited cashiers check and asked to wire money to an off shore account. Like any other job, if it sounds too good to be true, it probably is. You should be skeptical of companies who advertise in the help wanted ads in newspapers and through email.
-
Managing Your Mystery Shopping JobsBy admin on June 27, 2008 | No Comments
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
If you have a life and a job that seem to leave you no room for anything extra, you might need some tips on time management. One of the first things to realize when managing your time is that, if you are supporting yourself or a family, you will need a job that is two things.
• One, it makes the money to support you
• Two, it is something that will work with you at least a little when you are managing the time in your life.Many people do not know where they could even begin to look for such a job, but mystery shopper programs offer just these types of jobs.
Benefits of Shopper Programs
• Mystery shopper programs allow you to set your own schedule.
• Mystery shopper programs allow you to pick and choose what jobs you will take and where.
• And lastly, mystery shopper programs have the potential to make part time or even full time pay if you are willing to put effort into them.If you decide that you want to go with a job through mystery shopper programs or any other company that works with you in this flexible way, you will have a very important step taken care of in your goal to time management.
Another thing you have to remember is that there will never be more than 24 hours in your day. So no matter how much you arrange and rearrange your agenda, you might just have to face the fact that there could be some things you possibly have to cut altogether. Make a list of the things that you need to do in any given day, week or month, and then number them in order or importance. Then, next to each item, put the amount of time that each of these would approximately take. After all of the items on the top part of your list are taken care of, is there still time for the less important ones? If so, good. If not, then these are the things you could have to eliminate from your schedule, even if temporarily.
Remember that it is very true that the small things matter. All of the little things during the day that you do not even think about, such as taking an extra long phone call when you need to be getting work done, or even something like doing that extra load of laundry when what you really wanted to do was spend some time with your child.
These are the things that add up at the end of the day and make a large portion of the wasted time that you sometimes cannot account for. A good idea to help you see where your time goes is to
• Take one or two days during the week or month and just list everything you do throughout the day.
• Put down what you are doing and the amount of time you do it.
• Then when the week or month is over, look over your list and see if there are any smaller things that you could have eliminated.This will show you more clearly than merely trying to think back and remember. And it will give you the opportunity to make changes in these areas.
Self control is the last important thing. If you make a plan, you have to remember that it will never work if you do not stick with it. The rules you make have every reason to be very effective, but only if you follow them!
-
Recognition Of A Secret Shopper In DisguiseBy admin on June 24, 2008 | No Comments
Mystery shopper certification is aimed at those shoppers who would like to improve their shopping skills and want to become professionals in the field of shoppers in disguise. Though the system was originally designed for quality certification of the agencies which provide the services, it is currently also being used for certifying the quality of the shoppers in disguise.
Usually mystery shopper certification is provided by organizations and associations of the providers of the services themselves. They are some sort of self regulating authorities that try to improve upon the prevalent system and practices. It is well known that no profession can survive without improvement. So the associations of these specialized providers have designed various methods to check on the services of the disguised shopping providers and train them for achieving the best results. The certification system is not only for the improvement of the service providers but it also acts as a guide to the potential clients to choose the best in the business. This makes the process even more important as business of the service providers is also influenced by these certifications.
It is a fact that these shops are dependant on the hired shoppers and improvement of the quality of these shoppers will automatically improve the performance of the service providers. So mystery shopper certification is as important for the shoppers as they are to the service providers. The organizations that provide certification programs for the agencies also provide certification for the shoppers. The aim is to treat this kind of shopping as a profession and not as a hobby. So, as in any profession, the disguised shoppers need to be truly professional. These associations provide opportunities for the hired shoppers to come into contact with them to understand the process of certification and act accordingly to get certified according to their level of professionalism.
Mystery shopper certification is provided by the associations mainly through online processes. They call the certifications by various names but basically they grade the shoppers according to the levels of their proficiency. There are levels of those who are proficient in the basic skills of a shopper to the level of the experts who are highly qualified for the jobs and are the true professionals. Almost every shopper can achieve the expertise of the basic level and the processes are generally online, divided into modules. These modules are designed to test the very elementary skills of the hired shoppers and are easily achievable by those who are serious about their job.
The process of mystery shopper certification begins with the familiarization with the ethics of the trade. This is vital for becoming a successful hired shopper. These are not legal standards but are the conditions that were mutually agreed upon by the various companies who are the members of the association. The sole aim of these ethics is to establish reliability in the system so that the people who engage these agencies find the job of use and feels safe to invest in the process of shopping in disguise. Then the shoppers are tested for the basic skills like maintaining anonymity, power of observation, etc. All this is generally followed by a test of the knowledge of the industry itself. If a shopper clears these tests then they can qualify for the elementary certification level. The certification process for the experts is known to be more rigorous.
-
The Secret Shopping Adventures of VioletBy admin on June 21, 2008 | No Comments
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
Taking the scenic route through town, Violet was enamored by the giant fir trees dancing in the breeze. She never tired of the scenery here in the Pacific Northwest. The place she called home was fundamental to her peace and spiritual well being. She had no plans to leave any time soon. She was a woman on a mission. Her mission was to support herself without having to sell her soul for a paycheck.
She wore many hats to finance her life, each one of them worthwhile to her. Violets intention was peace and joy in how she spent her time. She assembled and sold flower and herb arrangements at the local farmers market each Wednesday and Saturday. This brought beauty and nature into her life as well as a sense of creativity. She also worked as a Mothers helper to two beautiful little girls, which brought her playfulness and smiles. Needing a third source of income, and looking for something legitimate mystery shopping took her by surprise. She had never heard of legitimate mystery shopping before, and her curiosity had been piqued immediately.
Today she was off on her first assignment, a large chain department store. Violet loved to browse through racks of clothing. Fitting rooms were a private place of discovery for her. Even if she bought nothing, it was worthwhile just to look at all of the different ways that she could choose to represent herself to the world. Going to the mall was one of Violets favorite past times. There was no way that this would not be a fun experience for her. Finding a parking space right up front, Violet thanked the parking fairy and strolled into the store, absorbing the sights and sounds around her with new eyes. She saw several retail clerks busy assisting their customers. All but one presented themselves with gracious smiles. She made a mental note and moved on to the womens department.
Legitimate mystery shopping required that she be professional yet undetectable among the ranks of the department store workers. Not drawing attention to herself was key. She began her assessment by pretending to browse a clearance rack marking summer blouses down 30 percent. A great deal, she thought to herself, noting that it was going to take some mental discipline to keep her from looking at the clothing instead of doing legitimate mystery shopping for the betterment of the store overall. She put her personal fashion sense aside as soon as she was greeted courteously by a clerk. She made brief small talk, asked about sizes, and took a couple of blouses to try on in the dressing room. She was pleased with the personal service that she had received and made a mental note of the girls name.
Violet took her blouses to the dressing room, all the while noticing the cleanliness of the store, and even that the trash cans behind the counter had been recently emptied. In the dressing room, she sat making notes in her notebook of the experience that she just had, satisfied with the overall service and grateful that she had only good things to report back. Legitimate mystery shopping seemed to be an easy and fun way to make money and she looked forward to her next assignment later that afternoon at a deli uptown. Just for kicks, Violet tried on the blouses before she left the dressing room. On her way out of the womens department, the young clerk thanked her for coming in. Violet smiled.
-
Get Paid To Travel And Play As A Secret ShopperBy admin on June 12, 2008 | No Comments
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
Heather sat at the desk in the corner of her dining room and sighed every time she had to write another check. She really thought that after tax rebates and stimulus checks she and her family could go on vacation together later this summer. Unfortunately, she did not anticipate the extra 200 dollars per month her husband would be spending in gas to get to work.
She thought about taking a second job to help offset the cost of gas and maybe, just maybe save up enough to go on a weekend trip to the lake. Even if they can not afford to fly to Florida this year, just a weekend getaway would do wonders to relive everyones stress.
After she paid the last bill her paycheck could stretch to cover, she opened the classified section of the newspaper. Nothing seemed interesting or practical for her. She already has a full time job and does not have a lot of flexibility for a second job.
She puts the paper down and gives up. She would rather spend her free time with her family than at another job, even if it means no vacations this year.
Several days later, Heather is still daydreaming about a lounge chair on the beach. She unconsciously begins to surf around on the Internet for discount travel packages. There are several viable options but she still is not sure that even the 500 hundred dollars for the hotel room, as great a deal as it is, will work. How will she get there? It costs too much for gas and would take too long to drive. Flying is expensive too and she will have to pay extra to check her bags. Since when was taking a vacation so stressful!
In one last ditch effort, she searches for more discount travel destinations. She is excited to see a website advertising a free travel program. It seems like this company has a secret shopper program that asks passengers to take a survey in exchange for free travel expenses. Could this really be true?
As quick as she can type, she enters her information to join the secret shopper program as an undercover tourist. Soon enough, she is lead to a page where she lists any experience that might prove she is qualified to test several areas of travel and leisure industries. She is surprised to find herself well qualified to shop gold courses because of her knowledge of the sport. She is also glad she knows a thing or two about hospitality. Aside from the scary news coverage shows that report what the dirtiest things in hotel rooms are, she use to work as a housekeeper for a cleaning service. That experience gave her a good eye for what other people might overlook.
This secret shopper program has saved her hopes of having a family vacation this year. She submits all her information and waits patiently to receive an assignment. Finally her secret shopper program sends some job requests through. They are for destinations in Arizona near the golf courses and tourist hot spots there.
Luckily, she had saved up some time off work for a vacation anyway and once she cleared her schedule and coordinated it with her husband, they were off to Arizona on a free trip from her secret shopper program .
-
Fall Into Your Next Great Secret Shopping CareerBy admin on June 11, 2008 | No Comments
Samantha had a nasty habit of showing up late for her shift at the toll booth every morning. The traffic lines were horrible to begin with, but when she was late motorists began to demonstrate their frustration. Inevitably, her boss fired her and she found herself out of a job.
That was two jobs ago. She is currently sitting in traffic at the very toll booth from where she use to collect a buck fifty from every motorist. She should know better than to not have enough change. She will just hold up the line waiting for the attendant to give her two quarters back. It was days like this that she wished she lived in Missouri, where you could drive through the entire state without coming across one toll, instead of Florida, where it costs the equivalent of a value meal just to get down the road.
Finally, she pulled into the farthest spot left in the employee lot, cursing herself for being late again. Her boss looks mad when she opens the door. She tests the waters by offering a cheerful Good Morning. His response is a wave of his hand drawing her into his office. The door shuts behind her.
As she opens the door and walks back out to the last parking spot, she knows she has only herself to blame, and those long lines at the toll booth. Blast! She is out of a job again. What could she do with her life now? Going back to school is something she has always wanted to do, but that means she has to have time and money to do it. She has to keep working to pay her bills.
It is a vicious cycle. She has to work to keep her apartment and pay the bills, she needs a job but she wants a better job. To get a better job she needs money to go to school and time to do it. She has no money because she can not find a job to pay her bills and school and she has no time because she is busy with her full time job to pay the bills.
She looks up as she puts her key in the ignition and huffs! Someone has placed an ad or solicitation on her windshield. Rather than getting up to reach it, she opens the door, stretches her arm in front of the windshield and swipes the wipers on for a quick chance to reach the litter. OUCH! Sam missed and the wiper only ended up breaking her fingernail. What a day!
She angrily yanks the ad from her car, crumples it up and throws it in the passenger floorboard.
A few miles down the road she remembers she did not buy a soda from the machine at work and so she has no extra change for the 75 cent toll. Could her day get any worse! She is a few cars back in line and as she scrambles around for an extra quarter, she notices the ad she so hastily threw aside a few minutes ago.
Be A Mystery Shopper
Flexible hours with local mystery shopper assignments
Get Paid To Go Shopping
Call Today To Start Your New Mystery Shopper CareerShe picks it up to read the phone number and right there under the ad is a shiny new quarter. She smiles and notices that her luck is changing. She had heard of mystery shopper careers, but thought they were only a myth. But it sounds like the perfect job for her, and accommodating to her tardiness problem.
Sam listens to her change clink down the funnel and goes when the light is green. She quickly dials the number from the mystery shopper ad and sets up her interview.
A week later Sam receives an email with her first mystery shopper assignment. She laughs so hard, she can hardly contain herself. It seems her experience makes her the perfect candidate to shop her favorite toll booth. She feels around the bottom of her purse for a buck fifty and heads out the door.
-
5 Steps To Find A Mystery Shop JobBy admin on June 10, 2008 | No Comments
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
Everyone, when looking at the better mystery shop companies, wants to find the best one that will give them the biggest pay out. Well in a perfect world, that would be the greatest thing. We live in a realistic society in which many people are looking for the best way to make a quick buck.
When researching different companies there are a couple of things that you should look for. You should look for the different pay outs, how many jobs are available in your area, will there be a fee, and how the process works. Let us go over the different things to look for and see why they are important.
How much does it pay?
How much a particular job pays should be clearly listed when you accept a particular job. There are some mystery shop companies that will make it plain as day and some that will not make it as noticeable. Most people need to understand that some companies advertise having a multitude of jobs that pay 50 dollars or more, but they do not actually have that many. Most of the time, the companies have many jobs that are 10 bucks or less. At that point, it is up to you to accept the job. After you accept the job you are usually paid one to four weeks after the job is completed. Of course it depends on the company.
Are there jobs in my area?
There most likely will be jobs in your area depending on where you live. There is never a guarantee in which to say you will definitely see a lot of opportunities where you live. Most mystery shop companies are in a metropolitan area in which there are many companies in need of this service. Before you sign up and make a commitment, you should be sure that there is a way for you to have an opportunity to work in your area.
How much will it cost me?
Be leery of this next part. Some mystery shop companies ask you to pay to enroll into their company. Some companies do not. There are many experts that wonder why companies ask for a fee to join their shopper association. Now in most companies, even storage companies, require some sort of fee in order to process your application or do the proverbial paperwork. Sometimes you are paying an annual fee that might be more than you received from that company in salary.
What is the process of shopping?
Each company has a different way of running their business. The basics are that you enroll in the company, create a profile, search and sign up for the jobs that you want, go on the shop and then write a report on what you found out while you were at the company. The more information and insight that you can get from your shop the better the company that you are shopping for can improve their service.
What does all this mean for you?
It means that you have some thinking and research to do. It means that now you have some information on how mystery shop companies work. Find the right company that you feel you can benefit from and profit the most. Understand that if you do enough research you will find the right one that can fit you the best.
-
Free Mystery Shopping, Look Out For Scams!By admin on June 3, 2008 | No Comments
Warning: gzinflate() [function.gzinflate]: data error in /home/totalq/public_html/wp-includes/http.php on line 1787
Legitimate quality assurance work does exist and many job seekers look to mystery assignments as a secondary source of income. However, it is very difficult to build a stable and steady income from this line of work. In addition to lucking out on living in a populated city where there are many shopping opportunities, one has to battle the needy pocketbook of Uncle Sam when it comes to taxing the independent contractor.
While State and Federal tax make it nearly impossible to find a free secret shopper assignment, the quality assurance industry is not to blame because these jobs do exist.
Death and Taxes
You cannot outsmart the tax laws by finding free secret shopper work that offers compensation in the form of a free meal or free merchandise rather than an outright monetary commission for your service. While small exchanges for your services seem trivial individually, they do add up and you are require to claim them on your yearly income, these items are taxable. It is unlawful to omit the exchange of property or service from your tax statement.
Taking a chance or thinking that you will not be found out or they will not bother to audit you is like playing Russian Roulette. Think about this, these free secret shopper coporations file income tax reports and all those small meals and merchandise values add up to big dollars. That business is reporting where all those dollars went. The IRS is likely to notice if there are discrepancies between what the business reports versus your personal income statement.
Scams and Fraud
Do not be naive enough to think it is impossible for you to become a victim of free secret shopper scams. Unfortunately, there are people out there who promise independent wealth, so long as you buy their secret book to success or register to receive their list of shopping assignments.
As a rule, we are all taught to believe that there is no such thing as a free ride. That is exactly the mindset that con artists use to lure in their victims. A shopper should never pay to join a group of shoppers or pay a set-up fee to receive a list of job opportunities.
The quality assurance industry is perhaps the only one that goes against this rule – there is such a thing as a free ride. The truth is, it should cost you nothing to become a shopper.
Separate the Wheat From the Chaff
Even if you are wearing your super-commonsensical goggles, you can still find yourself being lured into false free secret shopper ads that promise gold at the end of the rainbow. The most legitimate shopper jobs are usually mixed into search engine results alongside the fraudulent ads. It is up to a very resourceful and skeptical shopper to determine which ads are for real.
Would you apply for a part time job at a local restaurant and expect to pay an application fee just to be considered for employment? Of course not, that is absurd! Likewise, why would you pay a quality assurance company to consider your service. After all, it is them who are in need of filling these positions in order to fulfill contracted work for their clients. It only makes sense that they openly accept applicants without requiring moneys.
Some legitimate shopping jobs do require the shopper to purchase a product, for later reimbursement. These jobs should be accepted with caution, and only after looking into consumer reports and business bureau records.
-
Who Needs Mystery ShoppingBy admin on May 31, 2008 | No Comments
The world of business encompasses every area of our lives. Think about how many types of businesses there are, and the customers that they service. Restaurants serve hungry people, night clubs serve up fun, music and spirits to people out for a good time, retail stores serve material needs, entertainment outlets such as movie theaters and amusement parks serve as great escapes for most everyone. Laundromats serve a specific need, as do automobile mechanics, lawn care companies, metal pipe welders and printing houses. There are as many different types of businesses as there are customers, but all businesses have one thing in common, and that is customers to service. The bottom line is that service is essential. Ensuring that your business is providing superior service is your responsibility. There are many effective ways to rate and measure your businesses performance, and the mystery shopper program is one of the best.
The mystery shopper program takes the guesswork out of your duty as a manager or business owner in dealing with the hows and whys of staff and policy. It works because it is virtually invisible to everyone in your organization, thus ensuring that an accurate account will be attained by the individual doing the rating. If no one knows she is there, observing, they will not alter their behavior in any way thinking that they might be under scrutiny. Business as usual can be a very telling sign. The shopper program does not play favorites. Rather, the program gives the facts, the experiential view of what doing business with your company looks like, feels like, sounds like and how, or even if, the customers expectations are upheld.
The mystery shopper program can assist you in identifying weak areas within your organization, whether in the realm of customer service, product support, promotional expectations or other areas. If there are employees within your organization who are performing below your companys standards or are giving poor service, the mystery program can identify those individuals, enabling you to retrain or replace them.
In addition, the mystery shopper program can revisit on a regular basis, reporting their findings on areas of your choice. For example, say that one of your companys expectations is that the customer be welcomed in a friendly tone, and greeted with a smile. Over the course of 5 or 6 visits you will be able to see a general pattern in whether or not your customers are being properly greeted. If your employees have not met the standards that your company has set for them on a consistent basis, additional training can be brought in and methods can be put into place to remind your employees that service with a smile is what your company and your customers demand. Perhaps offering bonuses or additional compensation for people who have consistently shown improvement is one way to change behaviors. This program is really one of the best ways to determine, from the average customers point of view, exactly how your business is perceived and whether or not the experience is satisfactory.
In the world of business, customer service is pivotal in remaining at the top of your game, because when people do not leave feeling satisfied, you have lost a potential loyal customer to someone who will give them satisfaction. Your customers deserve to be serviced. A mystery shopper program can assist you in meeting their ever growing needs.