Step Into Hotel Mystery Shopping

Hired shoppers are required to perform hotel mystery shopping some time or the other. These dining assignments are much look forward by the shoppers and are usually much in demand. Clients may be located in different locations and nature of task in each hotel may differ, yet this is considered to be one of the most lucrative opportunities, since a shopper gets to enjoy some of the best meals while at work. Usually such an assignment begins with a pre visit call. The shopper in this way gets an idea how customers are usually treated when they make a call to make reservations or just to make an enquiry. This helps to make an analysis of the professionalism of the hotel industry.

When a shopper makes a call in the restaurant or hotel he may inquire anything which can be the hours of operation, days of closing, about the dress code of the establishment, about the different items on menu, amount of storage space in each room, interactions with the staff of the hotel and also about any special offers. The shopper quickly makes a note of how the employee reacts and whether all queries were addressed in the proper way. This helps to understand if any prospective customer can feel motivated while visiting the place. It is the staff of the hotel that greets a prospective customer, hence it is very important for the staff to influence the hired shopper. If he gives a bad report in his hotel mystery shopping it is a direct indication that the customers too may not be happy.

When a shopper visits the hotel during the hotel mystery shopping he usually spends some time and dines in the restaurant to understand the ambiance better. In such a situation the server plays an important role. A shopper makes a quick note of the attentiveness of the server, since an inattentive and unorganized server can never bring any repeat business. A shopper usually should not make any comparison with other hotels or even from the previous experience. The present observation should be put down in an efficient manner and in a fair and narrative style. An attentive server is always desired so while making a report after a hotel mystery shopping is always included. There are many places where servers establish extra ordinary rapports with the customers-this is certainly desired by all owners, as this is surely to bring some repeat business. The food is most important in any hotel and restaurant. There should be no compromise at all on the quality of food being served. The shopper has to give a detailed description of the food and not just that the food was tasty.

In a hotel mystery shopping small details are given preference such as a shopper needs to observe, whether the meat was soft, whether it was served hot as per requirement, whether the server was clumsy, whether the crockery was perfect and if the food was really as per the standard. Details are much important and full details are often desired in such kind of shops. The beverages also need to be examined. It should be mentioned whether they were up to the standard required. The shopper can even put down descriptions such as horrible, tasteless, sour, too much spicy, and pale or anything that best describes the drink. In other words the shopper is required to give a detail description of all what he sees and observes and tastes.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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