Staying Positive in the Call Center
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As I said before, anyone working in the self storage industry knows that there will be some busy times and slow times. In fact, this is the case with most retail businesses. Having a positive attitude really does affect the kind of day you are going to have. I have learned this fact through the telemarketing job that I used to have.
When I was in telemarketing, a positive attitude was essential to performing well. My job was to raise money for political and charitable organizations. Customers were already not receptive to my message because I was calling them at their homes and sometimes early in the morning. Keeping a positive attitude was key because statistics show that 8/10 calls will end with the customers saying no. That means that I know that I should get pledges out of at least two of those calls. It works the same in . We have to know that there are going to be callers who have rented before, not going to rent, and those who aren’t for sure. That means that you will have some caller/customers who won’t rent with you no matter what. They are just looking for the price. There are going to those where you won’t have to do a great deal of selling. Finally, there will be those who you will have to work a little bit to convince them to rent a storage unit. Keep a positive attitude and treat each call as a new call and you will do fine.
Written by: Ronald Smith , call center reservations specialist.
Thank you for visiting the PhoneSmart call center business , an insider diary of the and secret shopping industry.
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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