Stand Out With Customer Service
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Once again, I paid a visit to my favorite lunch spot, McDonalds, and I came across a pleasant but surprising change.
As usual, I ordered my number two value meal (for some reason it keeps getting more expensive each time I go) and then I pulled around to the first window to pay. The gentleman asked for my money, I slid him my debit card, and he said thank you (so far no big deal). As I waited for him to give me back my card, I was bopping my head to the cool tunes I had in my car. As he gave me back my card he uttered words I had never heard from a McDonalds associate- Thank you sir. You enjoy the rest of your day and come see us again. I was like whoa!!!
I shouldn’t be surprised because the fact of the matter is McDonald’s is in the field just like any other business. But usually they just hand me my card and say thanks or nothing at all.
I mentioned my experience to a few other people and they knew exactly which store location I was talking about. They had been impressed by the same service.
As a managers, you should want to ensure that you are giving great service all the time so the customer expects it and wants more of the same. You want to be known for your assistance vs. your short comings. Wow the customers each time and you will continue to have a flow of customers.
Written by: Joel Little
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