Shopping With Your Husband

My husband and I recently had a heated discussion about customer service. We come from very different sides of the coin on this issue. The discussion became almost an argument, with my wonderful hubby claiming he was never going to go into another store with me ever again. Ouch. That hurt.
Here’s the story – we went together to the cell phone store because I wanted to get a new phone and put my mother on our plan. I’d never been in a cell phone store before; my husband had purchased my phone. When I told the clerk my plans she was trying to explain different options to me, none of which I could currently take advantage of because of some sort of contract or eligibility or something. Anyway, I was so confused at all she was saying I became very frustrated. Not at her, but mostly because I couldn’t comprehend why I couldn’t walk in, get a new phone and add one to my plan. I had no idea it was that complicated.
My husband was almost embarrassed beyond belief. I was frustrated because as a customer my needs were not being met, and he felt bad for the chick on the OTHER side of the counter! Now that I’ve calmed down and looked back, I realize why this is.
My husband works in the retail industry, in management, so a lot of his job is talking to the really irate customers who ask to go over the head of the rep they are working with “to talk” to the boss. So in his head, I was acting like one of those customers, and his employees were just like the clerk at the phone store, who have no idea that I’m not mad at them, but I’m frustrated because I do not have her knowledge. So, my point is, understand that your customers have needs and they come to you to have those needs met. When they aren’t, they may become frustrated. His point: this person is working hard to try to meet your needs, but sometimes they can’t always be met. Try not to blame them.
When we both saw each other’s side of the issue we agreed the situation could’ve gone a little smoother. What does your self storage facility do to help the customer?

PhoneSmart, your offsite sales force call center located in Columbia, Missouri.

Written by Angela Lechtenberg, business blog writer and solo shopper.

Thanks for reading PhoneSmart’s secret shopping blog, an inside peek at secret shopping trends in the mystery shopping industry.

Your local self storage unit provider in 1200 US HWY #1 Key West, FL. 33040

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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