Selling Should Be Emotional

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Emotion on the phone is hard to come by. I find it very difficult sometimes to evoke the certain emotion needed to sell something to someone when you’re on the phone at the call center and not in person at the site. There is a degree of emotion needed to sell anything to anyone and, for a while, I found I lacked that emotion on the phone. I found my solution. It is as simple as talking with my voice and my hands. I feel sometimes in order to sell the self storage and in order to get excited about the conversation and the sale I have to talk and move as if I were talking and moving in front of the customer. It’s hard to have a complete grasp of this at first but over this last year I think I finally got the hang of it.

I talk with my hands on the phone. When I pick up the phone I try my hardest to answer with a smile on my face. I try to say “hello” always with a different voice so that I start the call off with a certain amount of humor. I nod my head and shake my head. I think in the end this is all valuable to the caller and for me it puts us both at ease and helps the call seem more personal and at the very least, more amusing for me.

Written by Nuria Logan, PhoneSmart call center reservation specialist.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.