Self Storage Manager Turned Secret Shopper

Today an ex-manager of a well known self storage facility inquired about becoming a secret shopper in our Total Quality Assurance Department. Her husband was relocated to Ohio and she found herself looking for a new job. Becoming a secret shopper is an excellent choice, which will allow her to work from home and give her a flexible schedule with tons of earning potential. Our business and our clients will greatly benefit because this self storage manager is becoming a secret shopper.

A former self storage manager is an excellent addition to our varied pool of secret shoppers. The great thing about becoming a secret shopper when you have some experience in the self storage rental industry is that you will easily transition from being the one behind the counter to the one behind the phone asking all the questions about self storage. Of course, knowing too much about self storage may be a dead giveaway that you are becoming a  secret shopper. Finding a happy balance between pretending to be an everyday self storage customer and not giving away that you are a self storage expert is as easy as being prepared with your scenario and alias so that when the self storage manager asks for your name you can quickly respond.

Our clientele will also greatly benefit from having an experienced self storage manager becoming a secret shopper. Because such a knowledgeable self storage manager is becoming a secret shopper and perhaps even a certified evaluator, the validity and quality of her feedback will come from years of experience in the self storage rental industry.

Becoming a secret shopper for our company is something that many of our own associates enjoy as additional part time work to their full time call center and offsite sales positions in the self storage industry. Being able to supplement their income by becoming a secret shopper is a win-win situation for them, us and our clients. The same is true by a self storage manager becoming a secret shopper. This self storage manager will be able to put all their self storage sales knowledge and customer service skills to work by helping other self storage managers much like herself be better at their jobs.

Of course, there are confidentiality and conflict of interest issues with current self storage managers becoming a secret shopper. For example, a secret shopper is not allowed to relay information about sales tactics, marketing strategies, storage unit rental availability or pricing and other information specific to our clientele. This is why a self storage manager actively working for any storage facility may not consider becoming a secret shopper. It would be a conflict of interest if they were shopping their competition or learning detailed information about the sales training program of a fellow self storage business.

However, what better candidate is there than a former self storage manager who is becoming a secret shopper? They will have more expertise than some one replying to a classified ad in the newspaper.

Clients should keep in mind that with our companys secret shopping service, we use only well trained secret shoppers and certified evaluators who offer sales tips and sales training. Our Feedback Shoppers have even more vigorous training as far as becoming a secret shopper and are made up of the most elite group of self storage trainers.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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