Self Storage Is Not An Impulse Buy

The majority of customers in the self storage business do not rent a unit on impulse.  Usually there is some type of crisis in their life such as a death in the family, they are involved with a natural disaster, there is a divorce, etc.  This is one reason why it is extremely important the telephone is always answered promptly and professionally.  These folks are not just calling around for the fun of it; they need help, and they need it now!

People in these situations usually do not know anything about self storage.  They are confused, upset, and very stressed out.  The last thing they want are more hassles!  This is when the PhoneSmart Call Center comes in handy.  Our qualified staff is excellent at assisting customers over the telephone.  Many of us have taken thousands of calls, and several of us have had personal experiences with needing self storage ourselves.  We know how to be empathetic with the customer, while at the same time not getting too personally involved.  (We are not psychiatrists, we are storage professionals!)

We quickly ascertain what the customer needs, sell the store with its features and benefits, and reserve a unit for the caller – all in a matter of minutes!  This gives your new customers the peace of mind of having a storage space reserved for them, making that one more chore they can cross off of their list!

Written by: Ann Sheehan

Thanks for reading our property management blog and inside view of the self storage property management industry.

PhoneSmart is your offsite sales force and call center in Columbia, Missouri.

Rent self storage at 11333 Owings Mills Blvd, Owings Mills, MD 21117

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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