Secret Shopping
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I’d like to share a letter written to a prospect. It is a great highlight of the secret shopping service offered by PhoneSmart. Hi John, I will be happy to get your secret shopping started.
I’m not sure what Bob has discussed with you about the details of secret shopping so let me begin by giving you a brief overview of our service. We have mystery shoppers who will call your storage facilities and pose as a potential customer. They will ask your managers questions about storage such as, “How much is a 10×10?” or, “I’m looking for storage, can you help me?” Our shoppers put the ball in the manager’s court so we can see how well they sell their store.
Once the calls for your company are completed, we will evaluate each call and provide a written report for each. At the end of the month we’ll mail you the CD of the calls along with the written reports. We can also email mp3’s of the shops if you prefer.
We offer a standard evaluation form for the self storage industry. I’ve attached the form; feel free to review it and let me know if you would like to make any changes. It’s completely customizable and can be formatted to meet your needs.
I have a few questions that will help me get your shops started:
1. Would you prefer we call each facility and shop whoever answers, or that we shop specific employees?
2. How frequently would you like the shops? (i.e. monthly, bi-weekly, etc.)
3. How many shops do you estimate we will make each month?
Hopefully I’ve answered some of the questions you may have had. I look forward to hearing from you soon.
Thanks,
Sarah Little
Written by Sarah Little, Total Quality Assurance Executive at PhoneSmart.
Thanks for visiting our secret shopping blog, we’ll give you the honest details about the self storage and mystery shopping industry.
Your local self storage unit provider in 2021 Griffin Rd. Dania Beach FL. 33312
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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